Batparo Privacy Policy — How We Handle Your Personal Data

This Privacy Policy applies to Batparo, the online betting and casino platform accessible at batparo.bet. In this document, "Batparo", "we", "us" or "the Platform" refers to the operator of batparo.bet. "You" or "the Player" refers to any person who visits, registers on or uses Batparo in any capacity.

Batparo is the data controller for personal data collected through the platform. This means Batparo decides what data is collected, why it is collected, how it is processed and how long it is retained. If you have any questions about how Batparo handles your data, our support team can be reached at any time via the contact details provided at the end of this document.

Batparo is built for Pakistani players and operates with full awareness of the local context. Our approach to data privacy is informed by our responsibility to the Pakistani player community and by recognised international data protection standards — not because we are required to follow every international regulation, but because we believe good privacy practice builds trust.

Batparo collects different categories of personal data depending on how you use the platform. We only collect data that is necessary and proportionate for the purposes described in this policy.

Batparo collects personal data through several channels, each serving a specific and necessary purpose:

• Direct submission: When you register on Batparo, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings, you provide data directly to us.
• Automatic collection: When you use Batparo, our systems automatically record certain technical data including your IP address, device identifiers, browser version, pages visited and session duration. This data is collected using server logs, cookies and similar technologies.
• Third-party sources: Batparo may receive supplementary identity or fraud-screening information from third-party identity verification providers and fraud prevention databases. This is used solely for KYC compliance and account security purposes.
• Payment processors: When you make a deposit or request a withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, the relevant payment processor confirms the transaction reference and status to Batparo. We do not receive your full card number or mobile banking credentials.

Batparo does not purchase data from data brokers or third-party marketing lists. Every piece of data we hold about you has been collected through your direct relationship with the Batparo platform.

Batparo uses the personal data it holds for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent:

• Account management: To create and maintain your Batparo account, verify your identity and age, manage your preferences, process deposits and withdrawals, and communicate important account information to you.
• Service delivery: To provide you with access to Batparo's betting markets, casino games, live tables, virtual sports and all other platform features.
• Transaction processing: To record, process and reconcile all PKR deposits, withdrawals, bet placements, game stakes and winning payments to and from your Batparo account.
• Legal compliance and KYC: To verify that you meet Batparo's eligibility requirements including minimum age (18+), to comply with anti-money laundering (AML) obligations, and to cooperate with regulatory or law enforcement requests where legally required.
• Fraud prevention and security: To detect and prevent fraudulent account activity, bonus abuse, money laundering, unauthorised access attempts and other prohibited conduct that could harm players or the integrity of the Batparo platform.
• Responsible gaming: To monitor betting patterns for indicators of problem gambling behaviour, to apply responsible gaming limits you have set on your account, and to proactively reach out where Batparo's systems identify potential harm.
• Platform improvement: To analyse how players use Batparo — which features are popular, where usability issues arise, how the mobile experience performs across different Pakistani networks — to make the platform better for everyone.
• Customer support: To assist you when you contact Batparo's support team, to maintain a record of your queries and resolutions, and to follow up where necessary.
• Marketing communications: To send you information about Batparo promotions, bonuses and new features — but only where you have explicitly opted in to receive such communications. You can unsubscribe at any time.

Batparo processes your personal data based on one or more of the following legal grounds depending on the specific processing activity:

• Contract performance: Processing that is necessary to provide the Batparo service you have signed up for — including account management, betting, deposits and withdrawals — is carried out on the basis that it is required to perform our contract with you.
• Legal obligation: Some processing — particularly KYC identity verification and anti-money laundering checks — is carried out because Batparo is legally obliged to perform it under applicable law and regulation.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring and platform analytics are carried out on the basis of Batparo's legitimate interests in operating a safe, fair and compliant platform. We balance these interests against your privacy rights in every case.
• Consent: Marketing communications, optional cookies and any other processing not covered by the above grounds is only carried out where you have given clear, informed and voluntary consent. You may withdraw consent at any time without affecting your ability to use Batparo.

Batparo does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Full stop. Your data is only shared in the following specific circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer networks and card processors receive only the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and data security standards.
• Identity verification providers: Batparo works with specialist KYC verification providers to confirm the authenticity of identity documents submitted during registration or account verification. These providers handle your document data under strict confidentiality obligations.
• Fraud prevention services: Batparo may share device and account data with fraud screening services to identify patterns associated with fraudulent or abusive account behaviour.
• Game software providers: Live casino software providers receive limited technical session data to operate live dealer games on the Batparo platform. They do not receive your financial data or identity documents.
• Regulatory and legal authorities: Batparo will disclose personal data to law enforcement agencies, regulators or courts where required by valid legal process — such as a court order, regulatory demand or equivalent lawful authority. Batparo will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of Batparo's business assets, player data may be transferred to the successor entity. Affected players would be notified in advance and their rights preserved.

All third parties with whom Batparo shares personal data are required to maintain appropriate data security standards and to use the data only for the specific purpose for which it was shared.

Keeping your personal data secure is a core priority at Batparo. We have implemented a layered set of technical and operational security measures designed to protect player data against unauthorised access, loss, alteration or disclosure:

• 256-bit SSL encryption is applied to all data in transit between your device and Batparo's servers. This includes account login, all page interactions, deposits, withdrawals and any personal data you submit.
• At-rest encryption is applied to sensitive stored data including KYC documents, identity records and financial transaction logs.
• Access controls: Batparo employee access to player data is restricted on a need-to-know basis. All staff with access to personal data undergo background screening and are bound by confidentiality obligations.
• Regular security audits: Batparo's infrastructure undergoes scheduled and unscheduled security reviews, penetration testing and vulnerability assessments.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their Batparo accounts for an additional layer of login security.

No system is 100% immune to security incidents. In the event of a data breach that could affect players, Batparo will notify affected individuals and relevant authorities as promptly as possible and take immediate steps to contain and remediate the incident.

Batparo retains personal data only for as long as it is necessary for the purposes described in this policy, or for as long as applicable law requires. The following general retention periods apply:

• Active account data (identity, contact, financial records, betting history): Retained throughout the period your Batparo account is active and for at least five years after account closure, in line with standard record-keeping obligations for financial services operators.
• KYC documents (CNIC copies, selfies, proof of address): Retained for the duration of your account and for a minimum of five years after account closure or the last transaction, whichever is later.
• Technical and log data (IP logs, session logs): Retained for up to 12 months for security monitoring purposes and then deleted unless required for an active investigation.
• Support communications: Retained for up to three years after the last interaction to provide context for future queries and for quality assurance purposes.
• Marketing consent records: Retained for as long as the consent is active and for a reasonable period after it is withdrawn, to demonstrate compliance.

When personal data is no longer required and no legal retention obligation applies, Batparo securely deletes or anonymises it so that it can no longer be associated with you as an individual.

Batparo uses cookies and similar technologies to make the platform work properly, to understand how it is used, and to improve the player experience. Here is a breakdown of the cookie types used on Batparo:

You can manage your cookie preferences at any time via your Batparo account settings. Disabling non-essential cookies will not affect your ability to use Batparo's core features, though some personalisation features may be limited. Most browsers also allow you to block or delete cookies directly — consult your browser's help documentation for instructions specific to your browser.

As a Batparo player, you have a meaningful set of rights over your personal data. Batparo respects these rights and will respond to any exercise of them within a reasonable timeframe — typically within 30 days of receiving a valid request:

To exercise any of these rights, contact Batparo's support team directly. We will verify your identity before processing your request to ensure we are responding to the right person. There is no charge for exercising your rights. If we cannot fulfil your request in full, we will explain why clearly and in plain language.

Batparo's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes age declaration and Batparo enforces identity verification to confirm age compliance.

If Batparo becomes aware that an account has been created by or is being operated by a person under 18, the account will be immediately suspended, all funds will be handled according to applicable requirements, and the data will be processed strictly for the purpose of closing the account and preventing re-registration. If you believe a minor has registered on Batparo, please contact us immediately so we can investigate and act promptly.

Batparo may update this Privacy Policy from time to time to reflect changes in how we operate, new regulatory requirements, or improvements in our data practices. When material changes are made, we will notify registered players via email or a prominent notice on the Batparo platform before the changes take effect.

The date at the top of this document will always reflect when it was last updated. We encourage you to review this policy periodically so you remain informed about how Batparo is protecting your personal data. Continued use of Batparo after a policy update takes effect constitutes your acknowledgement of the revised version.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how Batparo has handled your personal data, please contact our support team. We take every privacy query seriously and aim to respond within 5 working days.

• Email: support@batparo.bet
• Live Chat: Available 24/7 from within your logged-in Batparo account
• Subject line: "Privacy Request – [Your Account Email]" to ensure prompt routing

If you are not satisfied with Batparo's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. Batparo will cooperate fully with any such authority in the resolution of complaints.

Batparo's full legal framework — including the Terms and Conditions that sit alongside this Privacy Policy — is always available at batparo.bet. We are committed to being open and transparent about how we handle player data because we believe trust is built through honesty, not just through policy language.